Customer Support

  • Will rooting or unlocking the bootloader void my warranty?

    The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
    By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.

  • All OnePlus phones are not Ingress Protection (IP) certified for water and dust resistance. However, we have designed each device to hold up to day-to-day environmental factors. Using your device in light rain or with wet hands should not damage your phone, provided that water exposure is kept to a minimum.
    However, please be aware that your warranty may be void if liquid damage indicators inside your OnePlus device are triggered.

     

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  • Please see below for a quick step-by-step tutorial for creating an RMA:


    Step 1: Head over to your "My Orders" page and click the 'service request' button to begin your repair and warranty claim.
    Step 2: Select RMA Type. You can select Return, Replacement, or Repair.
    Step 3: Choose the "Items".
    Step 4: Fill in "Reasons" and upload an attachment.
    Step 5: Confirm your email.
    Step 6: Choose or input an address.
    Step 7: Submit the RMA request.


    If you successfully submitted the RMA, you can find it under My Account > Service Request.


    Please note: Self Service RMA is only applicable to devices purchased on OnePlus.net. You will need to contact OnePlus Customer Support Team if you purchased your device from one of our official distributors.

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  • For our official charger, data cable and battery the warranty limit is 1 year from the initial purchase date. In addition, earphones and power bank come with 1 year warranty from the purchase date. 

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  • OnePlus phones purchased on oneplus.net come with a 1-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
    The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of your product, and photographic evidence of the product’s defects to OnePlus Customer Service at https://oneplus.net/support.
    OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.

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  • OnePlus Authorized Service partner.
    a) Regenersis
    b) B2X

    Please kindly find the nearest service center in below link: https://oneplusstore.in/experience-service-centers

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  • Unfortunately, we do not currently sell specific parts.  

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